What Is Wayfair?
Boston, Massachusetts-based Wayfair LLC is an e-commerce company specializing in home furnishings and general merchandise. The company's slogan is: "A zillion things home."
What Major Product Categories Does Wayfair Offer?
Wayfair offers the following major product categories:
What Are Some Sample Products Wayfair Carries?
Wayfair carries a huge selection of merchandise, including such varied items as:
Which Countries Does Wayfair Ship To?
Wayfair ships to the United States, U.S. Territories, Canada and worldwide, though not all items are eligible for international shipping. Customers in the United Kingdom, Germany and Australia can order via www.wayfair.co.uk, www.wayfair.de or www.wayfair.com.au, respectively. Wayfair does not ship to P.O. boxes or military APO/FPO addresses.
What Are Shipping Costs?
Wayfair uses UPS, Federal Express, the United States Postal Service (USPS), DHL and Truck Delivery as its carriers. Items that are too large for UPS or Federal Express are shipped via truck. Shipping costs are calculated at checkout. Standard shipping costs in the United States are as follows:
Certain items carry associated shipping charges.
Will I Have to Pay Sales Tax?
Wayfair charges sales tax on orders going to Massachusetts, Utah and Kentucky only.
What Methods of Payment Are Accepted?
Wayfair accepts the following payments:
Credit Cards and Debit Cards:
Gift certificates are available in the following amounts: $5, $10, $25, $50, $75, $100, $150, $250 and $500.
Is There a Return Policy?
Yes. States official company policy: "We offer an easy 30 day return policy on purchases. We will refund your order total, less our costs for shipping and handling each way...Returned items must be in new condition and in the original packaging."
What About Customer Service?
Wayfair offers the following customer service and contact options:
How Long Has Wayfair Been in Business?
Wayfair LLC commenced business operations in 2002 and makes its world headquarters at 177 Huntington Avenue, Suite 6000, Boston, MA 02115 USA. Wayfair also has business operations in Ogden, Utah; Hebron, Kentucky; Munich, Germany; Galway, Ireland; London, England and Sydney, Australia. At present, Wayfair employs over 900 people and enjoyed annual revenues of $380 million in 2010. Niraj Shah serves as company president, with Steven Conine as chairman and Paul Drappi as vice president of customer service.
Is Wayfair Accredited by the Better Business Bureau?
Yes. Wayfair was accredited by the Better Business Bureau (BBB) on March 10, 2003. The BBB currently gives Wayfair LLC a rating of A+ on a scale of A+ to F.
Wayfair maintains a social media presence on Facebook, Twitter, Goggle+ and Pinterest. Wayfair also hosts its very own My Way Home blog.